For individuals & families
Let’s make the next step feel a little clearer.
Choosing support can bring a lot of questions. You can start with a conversation, even if you are still working out what you need.
Start with what
matters to you.
Tell us about your hopes, concerns and daily life. We will explain how our support works, discuss suitability and help you understand what would happen next.
Let’s get to know you
We start by listening: what you enjoy, what you want to work towards and where support would help.
Find the right fit
Together, we explore your needs, the environment and the support available. There is space to ask questions.
Plan your next chapter
If Sunrise is right for you, we agree a plan together and prepare for your transition, one considered step at a time.
Your questions
Room for every
question.
You can ask for information in a different format or tell us how you prefer to communicate.
Who does Sunrise support?
We support young people aged 16–17 and adults with autism, learning disabilities and mental health needs. Every enquiry is assessed individually so we can discuss whether our service, environment and staff skills are a suitable match.
Can a family member contact you directly?
Yes. You can contact us for an initial conversation, whether you are exploring support for yourself or someone close to you. You do not need to have every detail ready before getting in touch.
Do you have supported living vacancies?
Please contact us for the latest availability at our Surbiton service. Availability changes, and a placement is only agreed after assessment and a discussion about suitability.
Do you support young people aged 16–17?
Yes. We offer personal care and everyday support for young people aged 16–17, following assessment of individual needs and service suitability. Our CQC registration includes personal care for children aged 0–18. Ofsted registration is a separate process and is currently in progress; please contact us to discuss the support and setting available.
How do professional referrals work?
Start with a call or email to discuss the proposed support and location. We will explain the assessment process and arrange an appropriate way to share referral information. Please do not send confidential care records in an initial email.
Can I visit before making a decision?
Contact us to discuss a visit to the Surbiton service. We can talk through the environment, the support available and the next steps, subject to suitability and current availability.
How do adults request a council care needs assessment?
If an adult needs help with everyday life, they can contact the social services team at the council for where they live and ask for a care needs assessment. The assessment is free and considers what support may help. Use the GOV.UK postcode tool to find the relevant council, or read the NHS guide to getting a needs assessment. Sunrise’s own suitability assessment is a separate step.
Can the council help pay for an adult’s care?
Depending on the adult’s assessed needs and circumstances, their council may contribute towards care costs. A financial assessment may be needed to decide what the council will pay and what the person may need to contribute. Ask the relevant council or the person’s social worker about their arrangements; funding and any Sunrise placement must be agreed individually. The NHS guide to council help with care costs explains the general process.
A new chapter starts
with a conversation.
Tell us what matters to you. We’ll talk through the possibilities together.